Terms and Conditions
ARTICLE 1 – DEFINITIONS
For the purposes of these Terms and Conditions, the following definitions apply:
Withdrawal Period: The period during which the consumer may exercise the right to withdraw from the contract.
Consumer: Any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity and who concludes a distance contract with the entrepreneur.
Continuing Obligation Contract: A contract providing for the regular delivery of goods or the continuous provision of services over a defined period.
Durable Medium: Any medium that allows information to be stored in such a way that it remains accessible for an appropriate period and can be reproduced unchanged.
Right of Withdrawal: The statutory right of the consumer to withdraw from a contract within the prescribed period without stating any reasons.
Entrepreneur: Any natural or legal person who offers goods and/or services through distance selling.
Distance Contract: A contract concluded exclusively through the use of distance communication methods.
Means of Distance Communication: All forms of communication that enable the conclusion of a contract without the simultaneous physical presence of the consumer and the entrepreneur.
Terms and Conditions: These present Terms and Conditions of Lorenlopez.
ARTICLE 2 – IDENTIFICATION OF THE ENTREPRENEUR
Lorenlopez.com
Address: 2475 W 2nd Ave, Denver, CO 80223, USA
E-Mail: info@lorenlopez.com
Phone: +1 816 477 5006
ARTICLE 3 – SCOPE OF APPLICATION
These Terms and Conditions apply to all offers made by Lorenlopez and to all distance contracts concluded between Lorenlopez and a consumer.
Before concluding a contract, the consumer is provided with the full text of these Terms and Conditions. If this is not reasonably possible, it will be explained how the Terms and Conditions can be reviewed or requested free of charge in text form.
For contracts concluded electronically, the Terms and Conditions are made available in a format that allows the consumer to store them permanently.
Additional terms may apply to specific goods or services. These supplementary terms form part of the contract. In the event of conflicting provisions, the provision most favorable to the consumer shall prevail.
ARTICLE 4 – OFFER
If an offer is subject to a limited validity period or specific conditions, this will be clearly stated in the offer.
All offers are non-binding. Lorenlopez reserves the right to modify content, products, or prices at any time.
The offer describes the available products and services as accurately and completely as possible. Images are for illustrative purposes only and may differ slightly from the delivered product. Obvious typographical or pricing errors do not obligate Lorenlopez.
Each offer contains clear information regarding the rights and obligations of the consumer upon acceptance, including but not limited to:
- any additional costs such as import or customs duties;
- shipping costs;
- the ordering process;
- information regarding the right of withdrawal or its exclusion;
- payment, delivery, and performance terms;
- the validity period of the offer or price;
- any additional charges associated with specific communication methods;
- information regarding contract storage and future access;
- instructions on how to identify and correct input errors;
- other available contract languages in addition to German;
- applicable codes of conduct and how to access them;
- minimum contract duration for continuing obligation contracts.
ARTICLE 5 – CONCLUSION OF THE CONTRACT
A contract is concluded once the consumer accepts the offer made by Lorenlopez and fulfills the conditions specified therein.
In the case of electronic acceptance, the consumer will receive immediate electronic confirmation of receipt of the order. Until this confirmation is received, the consumer may withdraw the order.
Lorenlopez implements appropriate technical and organizational measures to ensure secure data transmission in electronic commerce. For online payments, recognized security procedures are applied.
Within the limits permitted by law, Lorenlopez reserves the right to assess the consumer’s creditworthiness or other relevant information. If there is a justified reason, an order may be refused or executed only under special conditions.
At the latest upon delivery, Lorenlopez will provide the consumer with the following information in text form:
- the complete contact details of Lorenlopez for complaints or inquiries,
- information regarding the right of withdrawal or its exclusion,
- details concerning warranties and customer service,
- all information required under Article 4, paragraph 3, if not already provided,
- the conditions for termination of the contract in the case of indefinite or extended agreements.
For continuing obligation contracts, this information only needs to be provided once with the first delivery.
The contract is subject to the availability of the ordered goods.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing goods, the consumer has the right to withdraw from the contract within 30 days without providing any reason. The withdrawal period begins on the day following receipt of the goods by the consumer or a third party designated by the consumer who is not the carrier.
During the withdrawal period, the consumer may only inspect the product as would be customary in a retail store. If the right of withdrawal is exercised, the goods must be returned in full, preferably undamaged, and in their original packaging in accordance with Lorenlopez’s instructions.
The withdrawal must be declared in writing or by email within 30 days. After this declaration, the consumer has an additional 30 days to return the goods. The consumer bears the burden of proof for timely dispatch.
If neither a withdrawal nor a return is made within the specified periods, the contract shall be deemed final.
ARTICLE 7 – COSTS IN THE EVENT OF WITHDRAWAL
If the consumer exercises the right of withdrawal, the consumer is responsible for the direct costs of returning the goods.
Payments already made will be refunded by Lorenlopez no later than 14 days after receipt of the returned goods or after proof of shipment has been provided.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
In certain cases, the right of withdrawal does not apply. These exceptions are clearly stated in the offer or no later than prior to the conclusion of the contract.
The right of withdrawal is excluded in particular for:
- goods manufactured according to the consumer’s personal specifications;
- products that are customized or personalized;
- items whose seal has been broken for hygiene reasons and are therefore not returnable;
- goods that, by their nature, are not suitable for return;
- perishable goods or products with a limited shelf life;
- items whose price is subject to market fluctuations beyond Lorenlopez's control;
- individual issues of newspapers or magazines;
- sealed audio, video, or software products if the seal has been removed.
The right of withdrawal is also excluded for the following services:
- services relating to accommodation, transportation, catering, or leisure activities with a specific performance date;
- services that have begun at the consumer’s explicit request before the end of the withdrawal period;
- betting and lottery services.
ARTICLE 9 – PRICES
During the validity period stated in the offer, the listed prices remain applicable unless changes in legislation, such as adjustments to sales tax, require a modification.
Price changes after an order has been placed do not entitle the consumer to a refund. By submitting an order, the consumer accepts the price valid at that time.
For products whose price depends on external market conditions beyond Lorenlopez’s control, a variable price may apply. Such cases will be clearly indicated in the offer.
Price adjustments within three months after the conclusion of the contract are permitted only if they are legally required. After this period, changes may occur provided that:
- they are necessary due to laws or governmental decisions, or
- the consumer is entitled to terminate the contract as of the effective date of the price change.
The place of delivery corresponds to the shipping origin in accordance with Section 3a (2) of the German VAT Act. For deliveries outside the European Union, additional charges such as customs duties or import taxes may apply and may be collected by the shipping carrier. In such cases, Lorenlopez does not charge German value-added tax.
All prices are subject to typographical and printing errors. Obvious pricing mistakes do not obligate Lorenlopez to deliver the product at the incorrect price.
ARTICLE 10 – CONFORMITY AND WARRANTY
Lorenlopez guarantees that all delivered goods and services comply with the agreed specifications, the characteristics described in the offer, and the applicable safety and quality standards. If specific purposes of use have been agreed upon, these are also deemed guaranteed characteristics.
Any additional warranty provided by the manufacturer, importer, or seller does not limit the consumer’s statutory rights in the event of defects.
Defects or incorrect deliveries must be reported to Lorenlopez in writing within 30 days of receipt of the goods. The product must be returned undamaged and, where possible, in its original packaging.
The warranty period is determined by the respective manufacturer’s specifications. Lorenlopez assumes no responsibility for the suitability of a product for specific individual purposes or for advice that goes beyond normal use.
The warranty becomes void if:
- the consumer or third parties independently carry out repairs or modifications to the product;
- the product is used, stored, or handled improperly or contrary to the manufacturer’s instructions;
- a defect results from legally mandated material or design requirements.
ARTICLE 11 – DELIVERY AND PERFORMANCE
Lorenlopez undertakes to process and fulfill orders with the greatest possible care.
Delivery is made to the shipping address provided by the consumer during the ordering process.
Unless a longer delivery period is stated in the offer, delivery will take place within a maximum of 14 days. If delivery is wholly or partially impossible, the consumer will be informed within this period. In such cases, the consumer has the right to cancel the contract free of charge.
ARTICLE 12 – CONTINUING CONTRACTS: DURATION, TERMINATION, AND EXTENSION
Termination
An indefinite contract for the regular supply of goods or services may be terminated by the consumer at any time with a notice period of no more than one month.
If the contract has a fixed term and involves recurring deliveries or services, the consumer may terminate the contract at the end of the term with a notice period of no more than one month.
The following principles apply:
- the consumer may terminate the contract without being bound to fixed termination dates;
- termination must be carried out using the same method as the original contract conclusion;
- the notice period set by the entrepreneur may not exceed the notice period applicable to the consumer.
Extension
Contracts with a fixed duration are generally not automatically renewed.
An exception applies to contracts for the regular delivery of newspapers or magazines, which may be extended for up to three months provided the consumer is granted a one-month notice period.
If a fixed-term contract is converted into an indefinite contract, the consumer may terminate it at any time with a notice period of one month. For deliveries made monthly or less frequently, the maximum notice period may be up to three months.
Trial contracts automatically expire at the end of the agreed trial period and do not renew automatically.
Duration
For contracts with a duration exceeding one year, the consumer may terminate the contract at any time after the first year with a notice period of one month, provided that early termination would not be unreasonable.
ARTICLE 13 – PAYMENT
Unless otherwise agreed between the parties, the invoice amount must be paid no later than 7 business days after the start of the withdrawal period in accordance with Article 6, paragraph 1. For service contracts, this period begins upon receipt of the contract confirmation.
The consumer is required to promptly correct any errors in the payment details provided or to inform Lorenlopez without delay.
If the consumer fails to meet their payment obligations, Lorenlopez is entitled to claim reminder fees or collection costs in accordance with applicable legal provisions.
ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints relating to the performance of the contract must be submitted to Lorenlopez in writing within 7 days after the defect has been identified and must be clearly substantiated.
Lorenlopez undertakes to review and respond to each complaint within 14 days of receipt. If a final resolution is not possible within this period, the consumer will be informed of the expected timeframe for further handling.
If a complaint cannot be resolved by mutual agreement, the matter shall be considered a dispute and may be submitted to an appropriate dispute resolution procedure.
Submitting a complaint does not release the consumer from their contractual obligations unless Lorenlopez confirms otherwise in writing.
If a complaint is deemed justified, Lorenlopez will repair the product or provide a replacement at no additional cost.
ARTICLE 15 – DISPUTES AND APPLICABLE LAW
All contracts between Lorenlopez and the consumer to which these Terms and Conditions apply are governed exclusively by the laws of the United States, even if the consumer resides outside the United States.
ARTICLE 16 – SMS MARKETING
By subscribing to SMS marketing through Lorenlopez or by providing consent during the checkout process, you agree to receive recurring text messages. These messages may include order status updates, abandoned cart reminders, exclusive offers, or feedback requests, even if your phone number is registered on a “Do Not Call” list. Message frequency may vary. Consent to receive SMS messages is not a condition of purchasing our products.
You may unsubscribe at any time by replying “STOP” to any of our messages or by using the unsubscribe link provided in the SMS. Other methods of contact are not considered valid opt-out requests. Lorenlopez does not charge fees for the SMS service itself; however, standard message or data rates may apply depending on your mobile carrier.
If you need assistance, reply “HELP” to any of our messages or contact us directly through our website: https://www.lorenlopez.com/pages/contact.
Lorenlopez reserves the right to change the sender numbers or short codes used for SMS communications. In the event of such changes, you will be notified in advance. Messages such as “STOP” or “HELP” sent to outdated or inactive numbers may not be received, and Lorenlopez assumes no responsibility for such cases.
To the extent permitted by law, Lorenlopez is not responsible for delayed, incorrectly delivered, or undelivered messages, or for any consequences arising therefrom.
The protection of your personal data is of the highest importance to us. Detailed information on how your data is processed can be found in our Privacy Policy.